Cambiar lenguaje: Español

ISO 18091:2014

ISO (International Organization for Standardization) is an independent, non-governmental membership organization and the world's largest developer of voluntary International Standards.

ISO is made up of our 166 member countries, which are the national standards bodies around the world, with a Central Secretariat that is based in Geneva, Switzerland.

International Standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency and they foster the development of responsible and sustainable organizations.

The ISO 18091:2014 is the only standard available from ISO , and in the whole world, that contributes to the development of integral management of all minimally required processes for a local government aiming to become a reliable one.

These required processes are ways of providing services and policies in a stable manner and with predictable results. Supported by use of public management indicators, displaying the level of achievements of the local government towards the citizens, including the guidelines for local governments who are looking for quality models and approaches aiming for continuous improvement of quality and reliability of their quality management systems and finally of their processes to provide services to their citizens.

In this sense, ISO 18091:2014 is introduced with aim to help local governments to:

If you would like further information regarding ISO 18091:2014, please visit