In order to achieve it’s objectives, the WCQ performs different activities, such as: exchange of knowledge and technologies, training and promotion of quality culture, improvement of reliability, effectiveness and efficiency. WCQ has a possibility to grant recognitions and awards to organizations or individuals for outstanding achievements, organizes conferences, forums, workshops and alliances, through networks involved.
The International Reliability Recognition is the document issued by the World Council for Quality to acknowledge the satisfaction level accomplished by the local governments toward their citizens.
One of the main activities of the World Council for Quality is awarding reliability recognitions to local governments. The WCQ works in this process with local governments together with approved independent auditors. International Foundation for the Development of Reliable Governments (FIDEGOC) is supporting these efforts as an intermediary between WCQ and the local governments being interested for application for this International Reliability Recognition.
To evaluate the results achieved by local government applying for the reliability recognition for local governments WCQ is using the ISO 18091:2014 standard.
The recognition has three levels of reliability, and they can be achieved by proving the fulfillment of the following requirements:
Reliability in the achievement
Reliability in the achievement in a systematic manner and also confirmed by citizen customers
Reliability in the maturity verified by a comprehensive Citizen Observatory
Comprehensive fulfillment of all minimum necessary practices to a minimally acceptable level ("green"), corresponding to at least 31 of the 39 indicators in green of ISO 18091:2014 Annex B, there must be no indicators in red and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B
Have at least 33 of the 39 indicators of ISO 18091:2014 Annex B in "green“, there must be no red indicators, and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B.
Have at least 35 of the 39 indicators of ISO 18091:2014 Annex B in "green there must be no red indicators, and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B.
Have a constituted Citizen Observatory or another model for citizens participation, with an implemented system of review or verification where organized citizen/customers confirm the sufficient minimum objectives achieved with an ISO 18091:2014 approach.
Have a established Citizen Observatory, that implements a system of review or verification where organized citizens/customers confirm the sufficient minimum objectives achieved with the ISO 18091:2014 guidelines.
Have a Comprehensive Quality Management System with an ISO 18091:2014 approach implemented, covering the entire organization
Have a Comprehensive Quality Management System with an ISO 18091:2014 approach with evidence of its effectiveness and maturity.
National and international visibility, as outcome of the badge given by the Recognition, since it demonstrates that the local government has made an effective use of the Quality Management System, and is also verified by citizens through the Citizens Observatory.
By having the badge as Reliable Local Government, it becomes part of the World Network for Quality in Governments, ensuring its participation in the World Summit for Quality in Governments, reserved space for the feedback of experiences of those committed with quality.
Promotion as successful story within international forums regarding quality. This will not only benefit the municipality, but will show the local government as a leader in innovation processes for strengthen the governability and governance.
The local governments will obtain a refreshed image, with comprehensive and sustainable management practices, which will improve the perception in the citizenry trust, as well as within the investors and developers, turning it into a model to follow.