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ACTIVITIES

In order to achieve it’s objectives, the WCQ performs different activities, such as: exchange of knowledge and technologies, training and promotion of quality culture, improvement of reliability, effectiveness and efficiency. WCQ has a possibility to grant recognitions and awards to organizations or individuals for outstanding achievements, organizes conferences, forums, workshops and alliances, through networks involved.

SERVICES


Recognitions

Summits and Forums

Workshops

Training

Conferences

TOPICS

Quality

Environment

Management Systems

Development of sustainable organizations

INTERNATIONAL RELIABILITY RECOGNITION


The International Reliability Recognition is the document issued by the World Council for Quality to acknowledge the satisfaction level accomplished by the local governments toward their citizens.

One of the main activities of the World Council for Quality is awarding reliability recognitions to local governments. The WCQ works in this process with local governments together with approved independent auditors. International Foundation for the Development of Reliable Governments (FIDEGOC) is supporting these efforts as an intermediary between WCQ and the local governments being interested for application for this International Reliability Recognition.

To evaluate the results achieved by local government applying for the reliability recognition for local governments WCQ is using the ISO 18091:2014 standard.

The recognition has three levels of reliability, and they can be achieved by proving the fulfillment of the following requirements:

Reliability Level 1

Reliability in the achievement​

Reliability Level 2​

Reliability in the achievement in a systematic manner and also confirmed by citizen customers​

Reliability Level 3

Reliability in the maturity verified by a comprehensive Citizen Observatory​

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2
3

Comprehensive fulfillment of all minimum necessary practices to a minimally acceptable level ("green"), corresponding to at least 31 of the 39 indicators in green of ISO 18091:2014 Annex B, there must be no indicators in red and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B

Have at least 33 of the 39 indicators of ISO 18091:2014 Annex B in "green“, there must be no red indicators, and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B.

Have at least 35 of the 39 indicators of ISO 18091:2014 Annex B in "green there must be no red indicators, and no more that two indicators in yellow in one single quadrant of the ISO 18091:2014 Annex B.

Have a constituted Citizen Observatory or another model for citizens participation, with an implemented system of review or verification where organized citizen/customers confirm the sufficient minimum objectives achieved with an ISO 18091:2014 approach.

Have a established Citizen Observatory, that implements a system of review or verification where organized citizens/customers confirm the sufficient minimum objectives achieved with the ISO 18091:2014 guidelines.

Have a Comprehensive Quality Management System with an ISO 18091:2014 approach implemented, covering the entire organization

Have a Comprehensive Quality Management System with an ISO 18091:2014 approach with evidence of its effectiveness and maturity​.

BENEFITS OF INTERNATIONAL RELIABILITY RECOGNITION